Calling all 'barrack room lawyers'...
So... I ordered a bag from Cocosa.com. Quite a nice DKNY overnight style  bag at a good clearance price. Everything is cool, the order is  accepted, the bag despatched and I await delivery. Needless to say  delivery was not actually a delivery, more a notification about some guy  popping around deciding that it's all too complicated to deliver so  leaving a card and then me going to find the office and picking it up...  that kind of 'delivery'. But enough about my issue with courier  companies in this country (at this point btw, Yodel... I love you, you  are the best and allow your people to use common sense and follow the  customers instructions... and deliver Saturdays... cool)   Anyway. I open the package and look at my lovely, shiny new bag. Only it  is not my lovely, shiny new bag... it is my receipt for my bag but it  is another DKNY bag. A nice bag, but not the bag I ordered.   I write, politely to Cocosa. They respond, politely. They say I ordered a  bag and they de...